Client Support
At Freetimers we take our client support seriously. Obviously, having your website operate reliably and with the minimum of problems is of key importance for any website, and we know how important it is for website owners.
Being able to provide good, responsive, successful and affordable support is not as easy to do as one might expect, and Freetimers has spent many years trying to evolve a system that works, and around three years ago we were successful finding the solution.
Dedicated Website & Email Support Team
Freetimers has a team dedicated to supporting our clients. This means, when support is needed, you get it. We came to the conclusion we needed a dedicated team because after years of trying every other solution possible, it became clear that the using the same staff for new production as well as support was unworkable - the result was that neither support or production could carry on efficiently, because the needs of each constantly interrupted the needs of the other.
Over the years we have had a number of new clients come to us because of our support. If your current developer or agency doesn’t seem up to the mark, why not give us a ring and we’ll see whether we can assist you.
We offer a number of support options for clients, from ad hoc support to maintenance or retainer contracts with SLAs and with on-going discounts on development. Click here to find out more about our Website Support Contracts.